Welcome to my blog! In this video series, you’ll learn simple, straightforward and tested strategies and tactics to help you run a better business, have more fun and make more money.
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Real Retail TV Episodes:
6 Things You Must Start Thinking About Now
You’re probably tired of the pandemic. I’m tired of the pandemic. Your customers are tired of the pandemic. We don’t want to think about it. We don’t want to talk about it. We don’t want to deal with it. Unfortunately, as independent brick and mortar retailers, we have to. And starting to deal with it now is critical for this all-important fourth quarter. So, for this week’s Real Retail TV, I am going to share with you six things that I think are absolutely critical to start thinking about right now.
The Distinction Between Ideas & Skills
In this episode of Real Retail TV, you’ll discover an important distinction that will be invaluable to you as a store owner!
How To Get LOTS More Done, In Less Time, With Less Stress
In this episode of Real Retail TV, you’ll discover how to get more done in your business, in less time, while feeling less stressed.
A Huge Shift In Retail Selling
A huge shift in retail selling happening this holiday season. Watch and discover why it’s important and how to be proactive about it.
Proactively Build Your Average Sale This Holiday
In this episode of Real Retail TV, you’ll discover the critical importance of proactively building your average ticket this holiday season.
A Terrific Way To Save Your Sanity This Holiday Season
In today’s episode, you’re going to discover an incredibly valuable tool to keep you fresh, focused, and moving forward this holiday season.
Critical Advice For The Holidays
In this episode of Real Retail TV, you’ll discover what I think might be the most important thing for you to do this holiday season.
The Future Of Customer Engagement
Today’s episode of Real Retail TV talks about a bandwagon you better get on… omni-experiential retail! It is the future of customer engagement.
You Need A Deep Bench This Holiday Season
In this episode of Real Retail TV, we’re going to explore the critical importance of having a deep bench this holiday season. Not exactly sure what that means? Watch now to find out!
Feeling Burned Out & Unmotivated?
As entrepreneurs, we often think we have to be superman (or superwoman!) but you don’t! If you’re feeling burned out and stressed about your business (and maybe even a little guilty about those feelings) then this episode of Real Retail TV is for you.
The Subtle Shift That Saved My Business
In this episode of Real Retail TV, I am going to share with you something I learned the hard way so hopefully, you don’t make the same mistake I made. It was just a subtle shift that made all the difference to my business.
3 Ways To Disaster-Proof Your Retail Business
If 2020 has taught us anything it’s that the unknown and unexpected can strike at any moment with unanticipated consequences. In this episode of Real Retail TV taken directly from the 2020 [VIRTUAL] Retail Success Summit, you’ll learn 3 ways to prepare your business for when S%!# hits the fan.
Selling Ain’t What It Used To Be…
Even though the current selling environment is topsy-turvy and you HAVE to look at selling in a new, updated way the core concept of helping your customers get to the Perfect Purchase remains the same. In this episode of Real Retail TV taken directly from the 2020 [VIRTUAL] Retail Success Summit, we’ll reimagine selling.
10 Ideas In 10 Minutes
In this episode of Real Retail TV, you’re going to discover 10 super actionable ideas that you can put to use in your store right away. Using just one could make a HUGE difference in your business and life!
The #1 Thing You Need
Confidence is the single most important personality trait any retailer can possess. Many people incorrectly think confidence is something you “have,” but it’s not, it’s something you develop. In this episode of Real Retail TV, you’ll learn how to steadily increase yours!
What’s Your Motivation
One key factor in running a successful business is motivation. I’ll share what motivates me because it will help you gain clarity on what motivates you.
Between A Rock & A Hard Place
In this episode, we’ll talk about a dynamic that is a constant battle for many retail store owners and the current pandemic has made it even more difficult!
The WhizBang! Marketing System
This Real Retail TV comes from the 2018 Retail Success Summit. In it, you’ll learn about the WhizBang! Retail Marketing System.
3 Phases Of Retail Growth
This Real Retail TV comes straight from Bob’s keynote at the 2017 Retail Success Summit, you’ll discover the 3 phases of retail growth.
What You Need For Greatness
If you want to be great it is up to you! In this Real Retail TV, you’ll discover the three types of retailers and which one you need to be for greatness.
My Most Important Message…
This week’s video message is different than my typical Real Retail TV but I think it is a very important statement about my core values and our core values here at WhizBang! Retail Training. Please take a moment to watch it now.
Sell Emotions Not Products
Learn the common-sense secret that successfully sold over $3 MILLION of yo-yos and can be used easily in any retail business, plus more retail tips in this episode of Real Retail TV!
Mentally Compliment Your Customers
The information in this Real Retail TV is especially important right now during the pandemic when it’s so critical to engage every single customer.
To Mask Or Not To Mask…
In this Real Retail TV, I’m going to tackle a tough question: Should you require your team and customers to wear a mask while in your store?
4 Reasons I’m Bullish On The Future of Independent Retail
In this episode of Real Retail TV, you’ll discover four reasons why the future of independent retail has never been brighter. Watch it now!
5 Ways To Increase Your Average Sale
Foot traffic is down so it’s critical that you focus on maximizing each interaction with your customers. Watch this Real Retail TV to find out how.
The Importance Of Empathy During The Pandemic
In this episode of Real Retail TV, you’ll discover the meaning of sonder and the importance of empathy especially now during the pandemic.
3 Types Of Retailers
In this episode of Real Retail TV, you’re going to learn about the 3 different types of retailers. Do you fit into one of these descriptions?
When You Feel Like Giving Up…
This episode super important if you feel like giving up. In it, I’ll share 3 things you can start with if you are determined to get through this pandemic.
A Simple Problem Solving Process
In this episode of Real Retail TV, I’m going to share with you an absolutely amazing way that you can tap your team into your decision-making process.
Q-TIP
In this episode of Real Retail TV, you’re going to discover a great technique I recently learned for dealing with annoying people or problems.
Assess, Adjust, Advance
In this episode of Real Retail TV, we’re going to explore how to make decisions during this uncertain time where things are changing daily, if not hourly.
Your Huge Competitive Advantage
In this episode of Real Retail TV, we’re going to talk about the single, most important thing you need to do in uncertain times! Learn what your huge competitive advantage is right now during the spread of the coronavirus.
The World’s Best Loyalty Program
In this Retail Retail TV, you’re going to discover the simplest (and best) customer loyalty program for independent, brick and mortar retail stores.
Use Your Heart
All shoppers have stuff going on that you don’t know about. You need to use your heart while helping them get to their Perfect Purchase.
Break This Bad Habit
In this Real Retail TV, you’ll discover how to break the bad habit of selling your customer what you like instead of what they want to buy.
Creating A Service Culture That SELLS!
This week’s episode of Real Retail TV will teach you the ultimate retail selling system to help you create a service culture that SELLS!
The Retailer’s Journey
In this episode of Real Retail TV, you’ll discover the 3 stages every independent retail store owner goes through as they grow and how you can move on to the next stage.
It Starts With You!
In this episode of Real Retail TV, I’m sharing my keynote from the 2018 Retail Success Summit, It Starts With You – Leadership, Management, & Creating A Culture Of Excellence.
Down & Dirty Get It Done Planning Process
Check out this episode of Real Retail TV to discover my Down & Dirty Get It Done Planning Process. It will help even the busiest store owners get a plan down on paper and have a road map to follow!
Your 2020 Habits
During the final Real Retail TV episode of 2019, I’m going to talk about why I flipped the script on my 2020 goals and why I think you should too!
3 Reasons To Love Holiday Returns
Are you a brick and mortar retailer? Then watch this Real Retail TV right away! In it, we’re going to talk about why you should love holiday returns.
Beating Burnout – Part 2
This Real Retail TV is the final episode in a two-part series on beating burnout. Burnout can happen anytime but you have to work harder at managing during the holidays.
Beating Burnout – Part 1
This episode of Retail Retail TV is super important to watch now during the busy holiday shopping season. In it, we’ll talk about the little things that chip away at you making you feel burned out and what you can do about them.
Talking Price During The Holidays
In this episode of Real Retail TV, we’ll discuss why you should ask your customers about price points when they are shopping with you during the holidays.
Your Holiday Customer
In today’s episode of Real Retail TV, we’re going to explore the differences between your regular, year-round customer and your holiday customer.
6 Deadly Distractions
In today’s episode of Real Retail TV, we’re going to talk about common distractions retailers face and how they are sucking away your time and your focus.
The Secret To Turning Your Holiday Shoppers Into Year-Round, Life-Long Customers
In this week’s episode of Real Retail TV, I’ll teach you how to turn holiday shoppers into year-round, life-long customers. Don’t miss it!
Happier Customers, Happier Employees, More Money
You need to be a great coach this holiday season if you want happier employees, happier customers and to make more money. This episode will show you how!
The Most Efficient Way To Maximize Your Holiday Season
Christmas is almost here, so in this episode of Real Retail TV, you’ll discover the most efficient and effective way to maximize your holiday season.
Making Memories
In this episode of Real Retail TV, we’ll talk about the important lesson surrounding the memories you’re making every day in your store.
My Best Habit
In this episode of Real Retail TV, you’ll discover a simple daily habit that can make a huge difference in your business and your life.
Skills vs. Ideas
Get ready to learn a super important distinction that will be invaluable to you as a store owner in this episode of Real Retail TV!
How Hard Can It Be?
In this episode of Real Retail TV, Bob Negen talks about what to do when you learn just how hard it can be to own a retail store.
The Power Of Perseverance
If you want to have a GREAT store and you are ready to work hard to make it happen then this episode of Real Retail TV is for you!
My Vacation Reading Strategy
In this episode Real Retail TV, you’ll learn my strategy to get the maximum blend of relaxation and inspiration out of your vacation reading list.
Promotions – The Big Picture
In this episode of Real Retail TV, you’ll learn, why promotions are so important, how they work, and how the different dynamics all fit together.
Escaping The Discount Trap
If you ever get caught in the trap of running too many discount-driven promotions in your store, then this episode of Real Retail TV is for you.
Manage Your Retail Sales Statistics
In this episode, you’ll discover four simple statistics that you can use to manage your team and make big increases in your retail store’s sales!
You Make A Difference
This episode is for EVERYONE who works in retail: owners, managers and team members. You are awesome, you make a difference, and you deserve a giant pat on the back for all you do.
Power Promotions
This special episode of Real Retail TV taken was straight from the Retail Rumble at the 2019 Retail Success Summit. In it, you’ll learn why having a robust calendar full of exciting things happening in your store is so important!
3 Ideas From The Retail Rumble
This special episode of Real Retail TV taken was straight from the Retail Rumble at the 2019 Retail Success Summit. In it, you’ll learn 3 of fabulous ideas shared to make you a better, happier, and more confident retailer!
Build A Bundle
Bundling products is a great way to build your bottom line and increase profits. Learn why in this episode of Real Retail TV!
Confidence
Confidence is the single most important personality trait any retailer can possess. Many people incorrectly think confidence is something you “have,” but it’s not, it’s something you develop. In this episode, you’ll learn how to steadily increase yours!
Emotional Bank Account
The “Emotional Bank Account” is a marketing concept that most people don’t think about, but is absolutely critical to your retail marketing success.
Retail Store Hours
I am often asked, “what are the best hours for my store?” Here is my answer…
Good Chicken
Just as a chef wants to find the best chicken to create the finest chicken dish, you must find the best people to build the best team. This episode is titled “Good Chicken” and it may change the way you look at all your future prospective employees.
4 Ways To Get Most Out of Your Retail Pop Up Shop
Pop Up Shops: Temporary retail stores in malls, at community events and consumer shows have TONS of potential. Yet, many retailers don’t get all they can from the work they do. This episode shows you how to make the most of every Pop Up you host!
What Motivates You?
One key factor to running a successful business is motivation. I’m very clear about what motivates me, and so I’m going to share it with you here today. Not because I’m some wise sage, but because hopefully, by sharing my motivations with you, it will help you gain clarity on what motivates you.
Fifth Saturday Promotion
Every year, there are four months that have five Saturdays, and that fifth Saturday represents an opportunity for you to have a promotion. And of course, you can do whatever you want. You could have a customer appreciation. You can have a store wide clearance. You can have buy one get one’s. You can just use the fifth Saturday for an excuse for any type of promotion. But on this episode of Real Retail TV, I share my favorite promotion to use on these fifth Saturdays.
Inspiration vs Perspiration
On this episode of Real Retail TV, we’re going to talk about inspiration. Going into my trip to Colorado, I was tired and a little burned out. I was just going through the motions. As you know, I’m really passionate about helping you become more successful, but I wasn’t feeling it. And after a couple of days, out in Colorado unplugged from our business, I started to feel inspired, I started to become fired up again. On today’s episode I’m going to talk about the importance inspiration has on fueling that fire.
The Four Pillars Of Successful Independent Retail
Today I’m going to be sharing with you the four pillars to successful independent retail: culture, relationships, experiences, and fundamentals.
Retail Lessons From The Farmer’s Market
Today I’m here in the farmers market of my hometown of Grand Haven, Michigan, and I’m going to talk about three different things that three different people are using that you can apply to your business.
Retailers Should Attend Trade Shows
I am here at the Independent Garden Center Show. And in this episode of Real Retail TV, I’m going to talk about the value of trade shows.
Finding Great Retail Employees
When finding great retail employees as a retail store owner, you need to recognize that there are great people everywhere. You just need to put on your recruiting hat, keep on your recruiting hat, and always look.
Man At A Gift Show
Now more than ever, it’s important to go in to trade shows with a plan. Watch this new episode of Real Retail TV and learn how to navigate trade shows like a pro and avoid simple trade show buying mistakes.
Everyone Has A Story
Every customer has a unique story. Taking time to listen, without judging, is the best way to lead them to a Perfect Purchase.
A Simple Stress Reduction Technique For Overworked Retailers
Most of us face dozens of stressful moments every day. Dealing with them quickly and efficiently is critical to your happiness and success. In this episode of Real Retail TV, you’ll learn a simple, highly-effective technique that’s perfect to use every day on the floor of your retail store…or anywhere!
Worst Words In Retail
Do you know what are the 4 worst words you can use in retail? Uncover this simple selling technique to make sure you and your team are not making this huge mistake when greeting customers. This episode of RRTV contains an invaluable retail tip.
How To Feel Better And Get More Done
It may seem counterintuitive, but this is one retail tip that really works! When you’re feeling overwhelmed or stressed out, it’s a good sign that you don’t need to do MORE. You need to step back and do LESS.
Tiny Tweaks, Big Differences
Every marketing campaign has several elements that can either make or break its success. In this episode, Bob shares how sometimes even the tiniest tweak or modification can make a dramatic difference in your results.
What Are People Really Buying?
Learn the common-sense secret that successfully sold over 3 MILLION dollars of yo-yos and can be used easily in any retail business, plus more retail tips in this episode of Real Retail TV!
Everybody Has A Story
Major retail tip: to be the best salesperson you can be, it’s key to remember that everybody has a story. Everyone who comes into your store has something going on in their lives that you don’t know about, but that may be relevant to the process of getting them to a perfect purchase.
Man On The Street In Grand Haven
Change – in life and business – is inevitable, but how we respond to change is what’s really important. In this Man On The Street edition of Real Retail TV, Bob shares some retail tips on how to deal with change and keep up with the times.
How To Keep Your Store Under Control
Is your store a disaster? Does it look like a hurricane devastated your displays? In this episode of Real Retail TV, you’ll learn retail tips that show you exactly how to create order from chaos by using an opening and closing checklist taken from the store operations module of the Retail Mastery System.
It’s Hard To Grow Big When You Think Small
Mindset matters when it comes to the growth of your retail business. Get into the right headspace with retail tips from Bob’s personal experiences to help you start looking at your retail business through new lenses in this episode of Real Retail TV.
Selling Out Of Your Own Pocket
When you’re trying to help your customer find their perfect purchase, it’s important to remember that IT’S NOT ABOUT YOU! In this episode of Real Retail TV, discover retail tips on how to guide your customer to what they really want to buy, and not necessarily what you’d like to sell.
How To Fire A Customer
As the owner or the manager of a retail business, every once in a while you’ve just had enough. Every once in a while, you have to fire a customer. And in this episode of Real Retail TV, I’m going to share with you exactly how to do it.
Increasing The Margins In Your Retail Business
As an independent retailer, being savvy about maintaining, and increasing your margins is a critical part of running your business. In this episode, Bob will teach you four strategies to make more money by significantly increasing your margins.
Man On The Street: NYC
In this episode, join Bob in a man-on-the-street video shot in New York City with some live retail tips. In it, we discuss a really fun, interesting model for restaurants, and the lessons that you can take from that experience and apply to your retail business.
Sales Statistics & Why They Are So Important
Want to be able to increase your retail store’s sales in a meaningful way? Discover four simple statistics that can give you big insights into all of the little things that are happening on your sales floor.
Curbing Retail Theft & Fraud
Theft and fraud are a reality. We just need to recognize it and be upfront about it. Sometimes it’s painful. But you are a business person and part of being a business person is dealing with reality the way that it is, and thinking critically.
Three Rules Of Profitable Retail Pricing
Pricing is the low hanging fruit. When you can strategically price your goods, good things start to happen. In this video, discover one of the most commonly overlooked sources of sales increases, and higher profits: pricing.
5 Ways To Fight Retail Burnout
Burn out is a very, very real problem for independent retailers. In this episode of Real Retail TV, you are going to learn five ways to banish it from your life forever.
5 Types Of Promotions For Savvy Retailers
If you ever get caught in the trap of feeling like you’re doing too many sales in your store, then this episode about retail promotions of Real Retail TV is for you.
Lifetime Value Of A Retail Customer
In this episode, we’ll show you how to calculate the lifetime value of a retail customer step by step. This concept can change everything about how you think of marketing.
Retail Success Perspectives: You Are Not Your Business
In this episode of Real Retail TV, learn about what could be considered as one of the most important lessons of all time in business.
Managing Your Retail Staff: 4 Reasons They Don’t Do What You Want Them To Do
If you’re a retail store owner, people skills are a must-have. In this episode, discover exactly why your retail employees don’t do what you want them to do, and what YOU can do about it.
6 Time Vampires
In today’s episode, we’re going to talk about time vampires and how they are sucking away your time and your focus…and how you can change that.
A Love Letter
This episode is a love letter for everyone who works in retail: owners, managers and team members. You are awesome, you make a difference and you deserve a giant pat on the back for all you do.