In this Real Retail TV, I’m going to tackle a tough question: Should you require your team and customers to wear a mask while in your store?

In this episode of Real Retail TV, you’ll discover four reasons why the future of independent retail has never been brighter. Watch it now!

Foot traffic is down so it’s critical that you focus on maximizing each interaction with your customers. Watch this Real Retail TV to find out how.

In this episode of Real Retail TV, you’ll discover the meaning of sonder and the importance of empathy especially now during the pandemic.

In this episode of Real Retail TV, you’re going to learn about the 3 different types of retailers. Do you fit into one of these descriptions?

This episode super important if you feel like giving up. In it, I’ll share 3 things you can start with if you are determined to get through this pandemic.

In this episode of Real Retail TV, I’m going to share with you an absolutely amazing way that you can tap your team into your decision-making process.

In this episode of Real Retail TV, you’re going to discover a great technique I recently learned for dealing with annoying people or problems.

In this episode of Real Retail TV, we’re going to explore how to make decisions during this uncertain time where things are changing daily, if not hourly.

In this episode of Real Retail TV, we’re going to talk about the single, most important thing you need to do in uncertain times! Learn what your huge competitive advantage is right now during the spread of the coronavirus.

In this Retail Retail TV, you’re going to discover the simplest (and best) customer loyalty program for independent, brick and mortar retail stores.

All shoppers have stuff going on that you don’t know about. You need to use your heart while helping them get to their Perfect Purchase.

In this Real Retail TV, you’ll discover how to break the bad habit of selling your customer what you like instead of what they want to buy.

This week’s episode of Real Retail TV will teach you the ultimate retail selling system to help you create a service culture that SELLS!

In this episode of Real Retail TV, you’ll discover the 3 stages every independent retail store owner goes through as they grow and how you can move on to the next stage.

In this episode of Real Retail TV, I’m sharing my keynote from the 2018 Retail Success Summit, It Starts With You – Leadership, Management, & Creating A Culture Of Excellence.

Check out this episode of Real Retail TV to discover my Down & Dirty Get It Done Planning Process. It will help even the busiest store owners get a plan down on paper and have a road map to follow!

During the final Real Retail TV episode of 2019, I’m going to talk about why I flipped the script on my 2020 goals and why I think you should too!

Are you a brick and mortar retailer? Then watch this Real Retail TV right away! In it, we’re going to talk about why you should love holiday returns.

This Real Retail TV is the final episode in a two-part series on beating burnout. Burnout can happen anytime but you have to work harder at managing during the holidays.

This episode of Retail Retail TV is super important to watch now during the busy holiday shopping season. In it, we’ll talk about the little things that chip away at you making you feel burned out and what you can do about them.

In this episode of Real Retail TV, we’ll discuss why you should ask your customers about price points when they are shopping with you during the holidays.

In today’s episode of Real Retail TV, we’re going to explore the differences between your regular, year-round customer and your holiday customer.

In today’s episode of Real Retail TV, we’re going to talk about common distractions retailers face and how they are sucking away your time and your focus.

In this week’s episode of Real Retail TV, I’ll teach you how to turn holiday shoppers into year-round, life-long customers. Don’t miss it!

You need to be a great coach this holiday season if you want happier employees, happier customers and to make more money. This episode will show you how!

Christmas is almost here, so in this episode of Real Retail TV, you’ll discover the most efficient and effective way to maximize your holiday season. 

In this episode of Real Retail TV, we’ll talk about the important lesson surrounding the memories you’re making every day in your store.

In this episode of Real Retail TV, you’ll discover a simple daily habit that can make a huge difference in your business and your life.

Get ready to learn a super important distinction that will be invaluable to you as a store owner in this episode of Real Retail TV!

In this episode of Real Retail TV, Bob Negen talks about what to do when you learn just how hard it can be to own a retail store.

If you want to have a GREAT store and you are ready to work hard to make it happen then this episode of Real Retail TV is for you!

In this episode Real Retail TV, you’ll learn my strategy to get the maximum blend of relaxation and inspiration out of your vacation reading list.

In this episode of Real Retail TV, you’ll learn, why promotions are so important, how they work, and how the different dynamics all fit together.

If you ever get caught in the trap of running too many discount-driven promotions in your store, then this episode of Real Retail TV is for you.

In this episode, you’ll discover four simple statistics that you can use to manage your team and make big increases in your retail store’s sales!

This episode is for EVERYONE who works in retail: owners, managers and team members. You are awesome, you make a difference, and you deserve a giant pat on the back for all you do.

This special episode of Real Retail TV taken was straight from the Retail Rumble at the 2019 Retail Success Summit. In it, you’ll learn why having a robust calendar full of exciting things happening in your store is so important!

This special episode of Real Retail TV taken was straight from the Retail Rumble at the 2019 Retail Success Summit. In it, you’ll learn 3 of fabulous ideas shared to make you a better, happier, and more confident retailer!

Bundling products is a great way to build your bottom line and increase profits. Learn why in this episode of Real Retail TV!

Confidence is the single most important personality trait any retailer can possess. Many people incorrectly think confidence is something you “have,” but it’s not, it’s something you develop. In this episode, you’ll learn how to steadily increase yours!

The “Emotional Bank Account” is a marketing concept that most people don’t think about, but is absolutely critical to your retail marketing success.

I am often asked, “what are the best hours for my store?” Here is my answer…

Just as a chef wants to find the best chicken to create the finest chicken dish, you must find the best people to build the best team. This episode is titled “Good Chicken” and it may change the way you look at all your future prospective employees.

Pop Up Shops: Temporary retail stores in malls, at community events and consumer shows have TONS of potential. Yet, many retailers don’t get all they can from the work they do. This episode shows you how to make the most of every Pop Up you host!

One key factor to running a successful business is motivation. I’m very clear about what motivates me, and so I’m going to share it with you here today. Not because I’m some wise sage, but because hopefully, by sharing my motivations with you, it will help you gain clarity on what motivates you.

Every year, there are four months that have five Saturdays, and that fifth Saturday represents an opportunity for you to have a promotion. And of course, you can do whatever you want. You could have a customer appreciation. You can have a store wide clearance. You can have buy one get one’s. You can just use the fifth Saturday for an excuse for any type of promotion. But on this episode of Real Retail TV, I share my favorite promotion to use on these fifth Saturdays.

On this episode of Real Retail TV, we’re going to talk about inspiration. Going into my trip to Colorado, I was tired and a little burned out. I was just going through the motions. As you know, I’m really passionate about helping you become more successful, but I wasn’t feeling it. And after a couple of days, out in Colorado unplugged from our business, I started to feel inspired, I started to become fired up again. On today’s episode I’m going to talk about the importance inspiration has on fueling that fire.

Today I’m going to be sharing with you the four pillars to successful independent retail: culture, relationships, experiences, and fundamentals.

Today I’m here in the farmers market of my hometown of Grand Haven, Michigan, and I’m going to talk about three different things that three different people are using that you can apply to your business.

I am here at the Independent Garden Center Show. And in this episode of Real Retail TV, I’m going to talk about the value of trade shows.

When finding great retail employees as a retail store owner, you need to recognize that there are great people everywhere. You just need to put on your recruiting hat, keep on your recruiting hat, and always look.

Now more than ever, it’s important to go in to trade shows with a plan. Watch this new episode of Real Retail TV and learn how to navigate trade shows like a pro and avoid simple trade show buying mistakes.

Every customer has a unique story. Taking time to listen, without judging, is the best way to lead them to a Perfect Purchase.

Most of us face dozens of stressful moments every day. Dealing with them quickly and efficiently is critical to your happiness and success. In this episode of Real Retail TV, you’ll learn a simple, highly-effective technique that’s perfect to use every day on the floor of your retail store…or anywhere!

Do you know what are the 4 worst words you can use in retail? Uncover this simple selling technique to make sure you and your team are not making this huge mistake when greeting customers. This episode of RRTV contains an invaluable retail tip.

It may seem counterintuitive, but this is one retail tip that really works! When you’re feeling overwhelmed or stressed out, it’s a good sign that you don’t need to do MORE. You need to step back and do LESS.

Every marketing campaign has several elements that can either make or break its success. In this episode, Bob shares how sometimes even the tiniest tweak or modification can make a dramatic difference in your results.

Learn the common-sense secret that successfully sold over 3 MILLION dollars of yo-yos and can be used easily in any retail business, plus more retail tips in this episode of Real Retail TV!

Major retail tip: to be the best salesperson you can be, it’s key to remember that everybody has a story. Everyone who comes into your store has something going on in their lives that you don’t know about, but that may be relevant to the process of getting them to a perfect purchase. 

Change – in life and business – is inevitable, but how we respond to change is what’s really important. In this Man On The Street edition of Real Retail TV, Bob shares some retail tips on how to deal with change and keep up with the times.

Is your store a disaster? Does it look like a hurricane devastated your displays? In this episode of Real Retail TV, you’ll learn retail tips that show you exactly how to create order from chaos by using an opening and closing checklist taken from the store operations module of the Retail Mastery System.

Mindset matters when it comes to the growth of your retail business. Get into the right headspace with retail tips from Bob’s personal experiences to help you start looking at your retail business through new lenses in this episode of Real Retail TV.

When you’re trying to help your customer find their perfect purchase, it’s important to remember that IT’S NOT ABOUT YOU! In this episode of Real Retail TV, discover retail tips on how to guide your customer to what they really want to buy, and not necessarily what you’d like to sell.

As the owner or the manager of a retail business, every once in a while you’ve just had enough. Every once in a while, you have to fire a customer. And in this episode of Real Retail TV, I’m going to share with you exactly how to do it.

As an independent retailer, being savvy about maintaining, and increasing your margins is a critical part of running your business. In this episode, Bob will teach you four strategies to make more money by significantly increasing your margins.

In this episode, join Bob in a man-on-the-street video shot in New York City with some live retail tips. In it, we discuss a really fun, interesting model for restaurants, and the lessons that you can take from that experience and apply to your retail business.

Want to be able to increase your retail store’s sales in a meaningful way? Discover four simple statistics that can give you big insights into all of the little things that are happening on your sales floor.

Theft and fraud are a reality. We just need to recognize it and be upfront about it. Sometimes it’s painful. But you are a business person and part of being a business person is dealing with reality the way that it is, and thinking critically.

Pricing is the low hanging fruit. When you can strategically price your goods, good things start to happen. In this video, discover one of the most commonly overlooked sources of sales increases, and higher profits: pricing.

Burn out is a very, very real problem for independent retailers. In this episode of Real Retail TV, you are going to learn five ways to banish it from your life forever.

If you ever get caught in the trap of feeling like you’re doing too many sales in your store, then this episode about retail promotions of Real Retail TV is for you.

In this episode, we’ll show you how to calculate the lifetime value of a retail customer step by step. This concept can change everything about how you think of marketing.

In this episode of Real Retail TV, learn about what could be considered as one of the most important lessons of all time in business.

If you’re a retail store owner, people skills are a must-have. In this episode, discover exactly why your retail employees don’t do what you want them to do, and what YOU can do about it.

In today’s episode, we’re going to talk about time vampires and how they are sucking away your time and your focus…and how you can change that.

This episode is a love letter for everyone who works in retail: owners, managers and team members. You are awesome, you make a difference and you deserve a giant pat on the back for all you do.

In order to give your customers the service they deserve, you need two things– you need a goal, and you need a solid selling system. And the 6 steps to the perfect purchase is the ultimate retail selling system.

If you’ve been in retail for more than 10 minutes you know that complaints are a fact of life. I’m going to suggest that complaints and complainers are really opportunities. Opportunities to do, as Disney says, turn tragic into magic.

After observing thousands of independent, successful retailers, there are 12 important traits that the most successful share. In this episode, you’ll learn all twelve, PLUS a bonus trait you might never have thought of.

When finding great retail employees as a retail store owner, you need to recognize that there are great people everywhere. You just need to put on your recruiting hat, keep on your recruiting hat, and always look.

There are only three ways to grow a retail business, and in this episode of Real Retail TV, I’ll share what they are, what they mean for your retail business, and how they work together for the future growth of your retail business.

This Episode: 3 Incredibly Powerful Words: “Non-Negotiable Standards.” If you are frustrated because your team members are not doing what you want them to do, the way you want them to do it, then you are going to LOVE This video!

WhizBang! Cause Marketing is a technique that helps retailers like you solve the “donation dilemma” in a way that lets you help your community while bringing new customers into your store.