This Episode: 10 Ideas In 10 Minutes
In this episode of Real Retail TV, you’re going to discover 10 super actionable ideas from the Retail Rumble at the 2020 [VIRTUAL] Retail Success Summit. You can put these ideas to use in your store right away and using just one could make a HUGE difference in your business and life!
I’d love to hear which idea you’re going to take action on in the comments section below.
As a third grader in the small family grocery store I was taught to thank people if they had a complaint, then take care of it if I could. A practice still in use over 60 years later in my business. The staff are empowered to take care of the issue.
Also we will look into the target face book group idea.
Love that you are empowering your staff to handle complaints! It helps them feel more confident and gives your customers to get better service.
Really liked the Non-Negotiable Standards…Awesome idea.
There’s another Real Retail TV about the same idea. Here’s the link to watch: https://whizbangtraining.com/retail-business-standards/
Talk with staff to prepare them for some of the possible customers coming through our door. Asking customers to use hand sanitizer and masks. Trying times, best to be prepared. Thanks Bob and Susan
I really like the Send a vendors newsletter.
I loved the first one. Thanking the customer for a complaint. It completely changed the conversation. Thank you.
This is one of my favorites too and not that many stores are doing it so it’s a great way to stand out.