In this episode of Real Retail TV, I discuss a concept from Dan Sullivan’s book, The Gap And The Gain. The idea is to measure your success backwards and focus on all of the things you have accomplished. Get out of the gap and focus on the gain.
My ‘Give 2 Get’ System to grow your business asks, “What can I give to get what I want?” This goes back to the rule of reciprocity, meaning that when you give someone something they will feel the psychological need to reciprocate.
In this episode of Real Retail TV I explore one of the biggest and most common mistake retailers make. Make sure you’re putting your money where it matters most by investing in your team.
In this episode of Real Retail TV I discuss what I believe to be the best strategy and philosophy to help build your business. When you adopt this strategy everything in your business will start to become easier and more fun.
In this episode of Real Retail TV, I sit down with Tammy Beideman from Sweet Elizabeth Jane in Ellicott City, Maryland to discuss how shifting her beliefs made all of the difference in her business.
In this episode of Real Retail TV, I take a detailed look at one of my favorite independent retail stores. The takeaways I found are great lessons for any retailer looking to improve their customer experience.
In this episode of Real Retail TV, I explore the idea of working less and thinking more. As we head into the new year, one of the best things you can do as a business owner is to take a personal inventory to find out what problems you want to solve once and for all.
This Real Retail TV episode is a replay, but the planning process I share is still relevant and just as important as ever. Use this “down and dirty” planning process for the new year to properly manage your time and actually get things checked off of your to-do list in 2022.
In this episode of Real Retail TV, I explain why you should look at holiday returns as an opportunity to gain new customers and increase loyalty. The great news is, returns mean more and possibly new customers walking into your store.
In this episode of Real Retail TV, I go over some of my top tips to help get you successfully through the last few weeks of the holiday season. Take care of yourself, take care of your staff, and be sure to enjoy time with family and friends. You’ve earned it! Merry Christmas and Happy Holidays to you all!
