This Episode: Keep Your Cool This Holiday

The holidays can be stressful! In this episode of Real Retail TV, I discuss some of my favorite techniques to use when you’re dealing with a difficult customer or having a frustrating day. Be sure to share these with your team to help keep everyone’s stress levels down. And most importantly, recognize that when someone is being difficult, it’s not about you, it’s about them. Keep calm and carry on retailers. You’ve got this season in the bag!

What are some of your favorite techniques to keep your cool? I would love to hear about them in the comments.