In this episode of Real Retail TV, I explore three ways to add on. Adding on is one of the most effective and simplest ways to grow your holiday sales. While some salespeople shy away from it, worried it might feel too pushy, the truth is that a well-executed add on enhances the customer experience and helps make their purchase even better.
In this episode of Real Retail TV, we’re going to explore a quick and easy sales training program for your team this holiday season. Having no sales training at all leads to leaving lots and lots and lots of money on the table in lost sales. So, here are 3 things you can do right now to get started.
Today, we’re diving into an unexpected approach to handling customer complaints and those extra-challenging interactions.And since it’s the holiday season, a peak time for busy stores and high-stakes customer interactions, there’s no better time to put these strategies into practice to keep things running smoothly.
Want to help every customer make a perfect purchase this holiday season? Start by talking budget, it helps you guide them to options they’ll love and feel excited to buy. This tip is straight from the Holiday Selling Course in the Retail Sales Academy.
Showrooming happens when a customer browses your store, checks prices, and then leaves to find a better deal online. In this episode of Real Retail TV, I’ll share three effective strategies to keep these customers and close the sale.
In this episode of Real Retail TV, I’m diving into the ultimate holiday bounce-back strategy! Now is the perfect time to start planning and training your team so you’re ready to roll before the post-Thanksgiving rush.
What’s the ‘Talent Trap’? Talent is something that comes naturally, but in retail, it’s easy to get comfortable relying on it. The ‘trap’ happens when we stop growing beyond those natural abilities. While talent can get you started, it’s the skills you develop that will really move you forward.
In this episode of Real Retail TV, I will share with you my official forecast for the 2024 holiday season and, of course, pass on a couple of tips to help you make it the best it can be.
The rule of reciprocity is something independent retailers can hang their hats on. It’s something the big box stores can’t compete with. It’s all about creating an incredible experience for your customers—a human experience. Every time you host an incredible event or help your customer find the perfect purchase, you are making a deposit in their emotional bank account that will pay back in loyalty tenfold.
Knowing when it’s time to close or sell your business can be just as important as the day you decided to open it. And selling doesn’t mean you’ve failed, it actually shows great insight. It takes real awareness to recognize when it’s time to move on to the next chapter in life.
