Your Holiday Season Starts Now
In this episode, I’m walking you through five things you should be thinking about today so that when the holiday season hits, you’re ready to go instead of scrambling to catch up.
How to Respond When Sales Are Slow
In this episode, I’m sharing three strategies to keep the sale in your store, starting with the selling skills most teams are missing, and ending with one tactic that might surprise you. If price checking has been a problem in your store, this one is worth watching.
What To Do When Customers Are Price Checking In Your Store
In this episode, I’m sharing three strategies to keep the sale in your store, starting with the selling skills most teams are missing, and ending with one tactic that might surprise you. If price checking has been a problem in your store, this one is worth watching.
The Retail Motivation Secret: How Vision Changes Everything
Motivation starts with desire. And desire starts with knowing what you actually want. In this episode I’m sharing the three things that motivate me, not because I have it all figured out, but because I hope it helps you get clear on what drives you. Because when you go from vague generalities to meaningful specifics, everything gets easier.
How To Make Breakthroughs Happen In Your Retail Business
Breakthroughs don’t just happen. You make them happen. After hosting The Big Shift panel with three incredibly successful retailers, someone asked the question that was on everyone’s mind: how do you actually get a breakthrough? The answer might be simpler than you think, and in this episode I’m breaking it down.
The Shift Every Retailer Needs to Grow Their Business
There’s a question I get a lot: how much time should you spend working in your business versus working on your business? And the honest answer is, it depends on where you are in your retail journey. In the beginning, the floor is where you learn everything. But there comes a point where the more you think, the more you make. That shift is what takes a good store and makes it a great business.
3 Ways To Make Your Store Standards Stick
If you want your customers to have a consistently great experience, you need non-negotiable standards. Not suggestions. Standards that everyone on your team follows every single time. And the secret to making them stick isn’t just setting them, it’s writing them correctly, communicating them consistently, and staying ferociously committed until they become part of your culture. Watch this episode to learn how.
Customer Loyalty Isn’t Guaranteed
I’m sharing my vacation reading strategy, the same one I’ve used for almost thirty years to actually rest and get inspired at the same time. It’s not about finishing books or feeling productive. It’s about listening to what your inner voice wants, page by page.
The Guilt-Free Summer Reading Strategy
I’m sharing my vacation reading strategy, the same one I’ve used for almost thirty years to actually rest and get inspired at the same time. It’s not about finishing books or feeling productive. It’s about listening to what your inner voice wants, page by page.
How Relaxing More Makes You a Better Retailer
Learning how to relax might be the most underrated business skill you’ll ever develop. Every moment you spend worrying, that energy battery is quietly draining. By the time you get home, there’s nothing left. And that’s not sustainable for your business, your family, or you.
The Retail Mastery System
The Retail Sales Academy
