With all the talk about AI lately, it’s easy to feel like the ground is shifting under independent retail. But here’s what I want you to remember: your number one competitive advantage has nothing to do with technology. It’s the human experience you create every single time a customer walks through your door.
In this episode, I’m sharing six ways to build your margins this holiday season, from pricing correctly and finding high-margin items to bundles, closeouts, and a few things that might surprise you. The holidays are too important to leave money on the table.
Everyone wants to be more productive. There are plenty of great tips out there for managing your time, planning your day, and getting more done. But there’s one productivity habit I come back to again and again, and it’s probably not the first thing that comes to mind when you think about productivity.
In this episode, I’m walking you through five things you should be thinking about today so that when the holiday season hits, you’re ready to go instead of scrambling to catch up.
In this episode, I’m sharing three strategies to keep the sale in your store, starting with the selling skills most teams are missing, and ending with one tactic that might surprise you. If price checking has been a problem in your store, this one is worth watching.
In this episode, I’m sharing three strategies to keep the sale in your store, starting with the selling skills most teams are missing, and ending with one tactic that might surprise you. If price checking has been a problem in your store, this one is worth watching.
Motivation starts with desire. And desire starts with knowing what you actually want. In this episode I’m sharing the three things that motivate me, not because I have it all figured out, but because I hope it helps you get clear on what drives you. Because when you go from vague generalities to meaningful specifics, everything gets easier.
Breakthroughs don’t just happen. You make them happen. After hosting The Big Shift panel with three incredibly successful retailers, someone asked the question that was on everyone’s mind: how do you actually get a breakthrough? The answer might be simpler than you think, and in this episode I’m breaking it down.
There’s a question I get a lot: how much time should you spend working in your business versus working on your business? And the honest answer is, it depends on where you are in your retail journey. In the beginning, the floor is where you learn everything. But there comes a point where the more you think, the more you make. That shift is what takes a good store and makes it a great business.
If you want your customers to have a consistently great experience, you need non-negotiable standards. Not suggestions. Standards that everyone on your team follows every single time. And the secret to making them stick isn’t just setting them, it’s writing them correctly, communicating them consistently, and staying ferociously committed until they become part of your culture. Watch this episode to learn how.
