“If they help plan the fight, they won’t fight the plan.” Using the A.D.D. (Ask, Discuss, Decide) method is a game-changer for rallying your team and unlocking their unique genius. When you involve your team in planning, you get fresh ideas and support for new initiatives in your store.
This isn’t just a Real Retail TV rerun, it’s a refresh! The planning insights I share in this episode remain just as essential and impactful for 2025 as ever. Get ready to tackle your to-do list with a quick, effective strategy that will set your store up for success in the new year.
How you think determines what you do, and what you do determines what you get. In this episode of Real Retail TV, I’m sharing one of my all-time favorite videos from the Retail Mastery System to help you kick off 2025 with confidence and clarity!
One crucial ingredient to retail success often goes unnoticed: caring. When you genuinely care about your customers, it shines through in every aspect of your business—your customer experience, policies, and even how you train your team.
The Retailer’s Time System is designed to help you build a healthier balance between your business and personal life. When you do, you’ll not only feel more fulfilled but also find yourself more productive during work hours.
The end of the year is a crucial time for your business, it’s all about managing your energy and staying focused on what matters most. In this episode of Real Retail TV, I dive into what I call the “three P’s” to help you zero in on the right priorities.
In this episode of Real Retail TV, I’m sharing the 5 steps to the WhizBang! Retail Marketing System—packed with low-cost (and even no-cost) ways to drive traffic to your store.
In this episode of Real Retail TV, I explore three ways to add on. Adding on is one of the most effective and simplest ways to grow your holiday sales. While some salespeople shy away from it, worried it might feel too pushy, the truth is that a well-executed add on enhances the customer experience and helps make their purchase even better.
Today, we’re diving into an unexpected approach to handling customer complaints and those extra-challenging interactions.And since it’s the holiday season, a peak time for busy stores and high-stakes customer interactions, there’s no better time to put these strategies into practice to keep things running smoothly.
Want to help every customer make a perfect purchase this holiday season? Start by talking budget, it helps you guide them to options they’ll love and feel excited to buy. This tip is straight from the Holiday Selling Course in the Retail Sales Academy.
