This Episode:​ The Heartbeat Of Your Street

As an independent retailer, you have a major impact on your community, employees, and economy. With Valentine’s Day right around the corner, I’m sending you some love via Real Retail TV to remind you of just how important you are. Keep up the fantastic work! You are awesome!

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Hi. I’m Bob Negen, and in this episode of Real Retail TV, I’m going to send you a love letter.
When I sit down and plan out these Real Retail TV episodes, when I think about what would be valuable to you, what would benefit you would help you build your business more effectively, more efficiently.
I always get filled with a feeling of gratitude. I always get filled with a a feeling of the recognition of the importance of the work you do. And so I was writing out some episodes and outlining them, and I thought, you know, I just need to send everybody who watches real retail TV a love letter.
You are awesome.
If you are an owner of a retail business, You are awesome.
You contribute to your community in more ways than you probably think about. You probably don’t think about it because you do it selflessly.
You do it because you are naturally a good person. Think about All the great things that you do. You contribute money to your local economy. And not just with your rent, but with the people you hire, with the community events that you sponsor, with your participation.
So you contribute to your community.
Think about how you affect the people who work for you.
Sometimes those people who come to work for you are teenagers, and it’s the first job they’ve ever had. And it’s your opportunity to help mold that young person into someone who knows how to do work the right way. Someone who takes pride in the work they do. It’s to just recognize that you have an impact with everybody you touch who works for you.
Let me tell you a story. Through the years, through the nineteen years that, we had the Maconaw kite company, we employed hundreds, if not, thousands of people. During our yoyo boom days, At one time, we had a hundred and twenty people working for us. And I clearly remember a young man named Dan Zott.
He worked at our Grand Haven store. And, you know, we worked together. He was a nice kid. I liked, you know, he was a he was a good employee.
He was a good guy. I liked Dan.
Many years later, probably twelve, maybe even fifteen years later, I was reading the obituary in our local newspaper, and Dan had died.
And right away, I recognized his name, of course. And I went through and I read his obituary, and he went to the University of Michigan, which is a good cool. It’s difficult to get into the University of Michigan. He had successes in his life.
But one of the things that was mentioned in his obituary was that he loved his time working at the Mack and All kite company.
And when I read that, it just struck me. It just drove home what I’m sharing with you here right now.
You make a difference. You have an impact.
A lot of you have adult employees.
You are helping those people support their families.
So you have an impact with your employees.
You have an impact in everything you do. Recognize that as an entrepreneur.
You make a difference.
Now, if you’re a manager, you have, perhaps a thankless John, You don’t you aren’t able to make the decisions that an owner can make. But here’s what you can do.
Every day, you have a chance to make a difference.
Customers who come in, you have a chance to make their day. The employees who work with you, just as I mentioned, with the owners, you have a chance to help mold people. You have a chance to help them grow personally, professionally.
You make a difference. One of the toughest jobs in retail is that of a store manager, and I salute you for the work that you do. The often thankless work that you do. You make that store run well. You help that store make the impact that it has in your community.
And and the final piece of this love letter is to all of you frontline people.
All of you whether you are called sales associates in your store or team members or at the Mack and All kite company, we called them crew.
You are awesome.
You are the people who are face to face with the customers. You are the people who are giving those people the great experience, the kind of experience that makes people wanna come back to your store. The kind of experience that make people want to shop at all other independent retail stores You’re the person who takes the grief. You’re the person who deals with the grumpy customers and makes it alright. You are on the front lines.
You are important.
You matter.
You are awesome, and I salute you.
That’s all I really have to say.
You know, we spend our professional lives trying our best to help all of you do your best.
And I just wanted to say that I am grateful for you. I salute you And this is a love letter to you.
So this is sort of a special edition episode of Real Retail TV. So if you like Real Retail TV, if you wanna build a better business, I would encourage you to go to whizbangtraining.com and sign up for our free email tip of the week. And of course, I love your likes. I love your comments. I love your shares. So I’m Bob Negen, this is Real Retail TV, and I’ll see you next time.
Now, if you’re an owner, I mean, I’m sorry. Well, let me start that again with all independent repairs.
So What?
Okay. Yep. Okay. Were the first two alright?
And this is a love letter to you.
I think that’s it.