This Episode: Is Customer Loyalty Dead?
Is customer loyalty dead? Heck no! But if you automatically assume customer loyalty, you are going to wind up disappointed. It’s not up to your customers to be loyal, it is up to you to earn their loyalty. There are many things you can do to engender customer loyalty. Proactively build the relationship by providing an exceptional in-store experience, implementing a great loyalty program, and having customer-friendly policies.
If you want more ideas and inspiration, I strongly encourage you to join us at this year’s Retail Success Summit in June. May 31st is the last day to save $200 on your ticket. Click the link below to register now.