In this episode, I’m sharing three strategies to keep the sale in your store, starting with the selling skills most teams are missing, and ending with one tactic that might surprise you. If price checking has been a problem in your store, this one is worth watching.
In this episode, I’m sharing three strategies to keep the sale in your store, starting with the selling skills most teams are missing, and ending with one tactic that might surprise you. If price checking has been a problem in your store, this one is worth watching.
Motivation starts with desire. And desire starts with knowing what you actually want. In this episode I’m sharing the three things that motivate me, not because I have it all figured out, but because I hope it helps you get clear on what drives you. Because when you go from vague generalities to meaningful specifics, everything gets easier.
Breakthroughs don’t just happen. You make them happen. After hosting The Big Shift panel with three incredibly successful retailers, someone asked the question that was on everyone’s mind: how do you actually get a breakthrough? The answer might be simpler than you think, and in this episode I’m breaking it down.
There’s a question I get a lot: how much time should you spend working in your business versus working on your business? And the honest answer is, it depends on where you are in your retail journey. In the beginning, the floor is where you learn everything. But there comes a point where the more you think, the more you make. That shift is what takes a good store and makes it a great business.
If you want your customers to have a consistently great experience, you need non-negotiable standards. Not suggestions. Standards that everyone on your team follows every single time. And the secret to making them stick isn’t just setting them, it’s writing them correctly, communicating them consistently, and staying ferociously committed until they become part of your culture. Watch this episode to learn how.
I’m sharing my vacation reading strategy, the same one I’ve used for almost thirty years to actually rest and get inspired at the same time. It’s not about finishing books or feeling productive. It’s about listening to what your inner voice wants, page by page.
I’m sharing my vacation reading strategy, the same one I’ve used for almost thirty years to actually rest and get inspired at the same time. It’s not about finishing books or feeling productive. It’s about listening to what your inner voice wants, page by page.
Learning how to relax might be the most underrated business skill you’ll ever develop. Every moment you spend worrying, that energy battery is quietly draining. By the time you get home, there’s nothing left. And that’s not sustainable for your business, your family, or you.
What does it mean to be all in? That was the question I opened with at the 2026 Retail Success Summit just a few days ago, and the answer is simple: committed. Not halfway. Not “I hope this works out.” Truly bound and dedicated to your own success. And that kind of commitment lives and dies by the choices you make. Every choice either moves you closer to where you want to go, keeps you stuck, or pushes you backward.
