The Power Of Paying Attention

The Power Of Paying Attention

In this week’s episode of Real Retail TV, I’m talking about a super simple idea that can completely change how your team shows up. It’s easy to overlook, but when you get it right, your team gets more focused, more motivated, and way more productive.

From Stuck to Moving Forward Using Covey’s 4 Quadrants

From Stuck to Moving Forward Using Covey’s 4 Quadrants

In this week’s episode of Real Retail TV, I’m dusting off a tool that has been in my back pocket for more than three decades. It is a deceptively simple model that completely changed the way I looked at time management and focus in my retail career.

How To Make Your Business More Fun

How To Make Your Business More Fun

In this episode of Real Retail TV, I share a simple but powerful way of looking at change that can help you find more confidence, more energy, and yes, even more joy in running your store.

Dealing With Frustration On The Floor

Dealing With Frustration On The Floor

This week’s Real Retail TV replay is all about one of those things every retailer deals with: stress. Not the kind you can take a vacation to fix, but the kind that pops up right there on the sales floor. You know the drill: the cranky customer, the late employee, the vendor order that shows up wrong. These little moments can throw you completely off your game if you let them.

Low-Cost, High-Value Retail Ideas

Low-Cost, High-Value Retail Ideas

In this episode of Real Retail TV, I’m digging into a concept that has shaped the way I run businesses, coach clients, and teach retailers for years. It’s simple, but incredibly powerful: low cost, high value. This idea can completely shift how you think about relationships with your team, with your customers, and even with your own business strategy.

The Experience Gap and Three Ways To Close It

The Experience Gap and Three Ways To Close It

In this episode of Real Retail TV I’m tackling one of the biggest challenges independent retailers face today: the experience gap. Expectations are higher than ever, loyalty is harder to earn, and yet, too many stores are falling short in ways that cost them sales, customers, and long-term success.

10 Smart Ways to Reduce Inventory

10 Smart Ways to Reduce Inventory

Let me ask you this: is your inventory working for you… or against you? As we head toward the end of the year, one of the smartest things you can do for your store is to get intentional about reducing those stock levels. Not only does it free up cash (and who doesn’t want more cash in their pocket?), but it also saves you headaches with year-end counts and even helps lower your tax bill.

How Handwritten Notes Win Customers

How Handwritten Notes Win Customers

In this episode of Real Retail TV, I’m sharing a story about one store owner who took a simple, old-school marketing tactic and turned it into something extraordinary. We’re talking about a practice that costs almost nothing, takes just a few minutes a day, and yet creates loyalty that competitors simply can’t touch.

The Store Owner’s Smoke Or Blood Rule

The Store Owner’s Smoke Or Blood Rule

In this episode of Real Retail TV, I’m sharing a simple but powerful rule that can change all of that. It’s not complicated, but it will help you reclaim your time, show your team you trust them, and give you the freedom you dreamed about when you first opened your store.

The Key to Time + Balance in Retail

The Key to Time + Balance in Retail

If you’ve ever ended your day exhausted but still feeling like you didn’t actually get anything important done… oh man, do I know that pain. When I owned the Mackinaw Kite Company, I lived in that cycle. I was working like crazy, but never making real progress on the big stuff that actually moves the needle. That’s when I decided enough was enough. I needed a better way to run my business and my life without feeling like I was constantly behind.