In this episode of Real Retail TV, I explore the future of retail leadership. There has been a huge shift in the last few years. There is no longer room for store owners who think that just “showing up” is enough. As we talked about last week, expectations are up and loyalty is down. Customers expect a great experience. The key is to educate, engage, and empower your team.

Training your team is the first step to success. This week, Susan and I will be hosting a live webinar on the Goof-Proof Training Process. The Goof-Proof Training Process is the system I came up with at the Mackinaw Kite Company when I was faced with the challenge of turning over one hundred inexperienced teenagers into a retail dream team. We hope you’ll join us to learn how you can easily implement this process in your store. RSVP by clicking the button below.