This Episode: Dealing With Frustration
In this episode of Real Retail TV, you’re going to learn an on-the-floor, on-the-fly stress reduction technique that I think you’re going to find really, really helpful.
I would love to hear your thoughts and techniques for dealing with stress in the moment in the comments section below.
In scuba diving we teach to STOP (the action), BREATH (a few times), THINK (of the immediate situation), SOLVE THE PROBLEM, THEN MOVE ON. The “BAM” is just about the same thing better “NEMONIC” very good Idea. Thank you
Breathing is especially important when you are dealing with stress while diving! Thanks for the comment, James!
When we have had a few “trying times” we go outside and kick empty boxes around before they end up in the dumpster. One staff member says she puts a mental picture of the customer on the box when kicking it. The energy used gets rid of the stress fast. I did ask that they put on shoes and not sandals or open toe shoes before doing this. Silly in a way but sure works to get us laughing again.
Hi Gerald, Thanks for your comment. Being in the safety business I’m glad you made them put on shoes (: Bob
thank you so much….this is such a frustrating time and then to have additional problems!…I’m saving this one as I know I will need to hear you say it again! thanks for keeping me on track!
Marianne, I really glad you found it helpful. It’s been very valuable to me! Bob
When I need a little more than just BAM in the moment…I walk out to the street or parking lot and walk hard for 3 minutes. It always seems to clear out the mood change and allows me to think more clearly. Just getting out of the setting is what helps for me to focus on what needs to be analyzed and done.
Great comments Marie! Here’s another TLA (three letter acronym) to consider on your walks. Bob https://whizbangtraining.com/?s=assess+adjust+advance
I like the BAM technique! Especially the breathe component! I had a similar experience last week when dealing with a customer’s attitude towards something. Fortunately, with perseverance, I solved the issue. Hopefully, she is satisfied! I think the biggest hurdle is to move on. Leave it, when taken care of and move on!
Kathy, “Moving On” is a skill and needs to be developed. For some people it’s easy, others it’s quite difficult, but, either way, it’s a skill worth working on. Thanks for your comment! Bob