How To Fire A Customer – Covid Edition

As you know, we are in the middle of a pandemic and we are probably on the verge of a horrible surge of the coronavirus. This surge will put tremendous pressure on everyone and it is important that we as people who deal with the public are understanding and compassionate. But, it is also really important that you take care of yourself, your mental state, your employees, and their mental states.

So, if you have customers that repeatedly treat you and your team poorly and influence you in a negative way, then this episode of Real Retail TV is for you!

6 Things You Must Start Thinking About Now

You’re probably tired of the pandemic. I’m tired of the pandemic. Your customers are tired of the pandemic. We don’t want to think about it. We don’t want to talk about it. We don’t want to deal with it. Unfortunately, as independent brick and mortar retailers, we have to. And starting to deal with it now is critical for this all-important fourth quarter. So, for this week’s Real Retail TV, I am going to share with you six things that I think are absolutely critical to start thinking about right now.

The Distinction Between Ideas & Skills

In this episode of Real Retail TV, you’ll discover an important distinction that will be invaluable to you as a store owner!

How To Get LOTS More Done, In Less Time, With Less Stress

In this episode of Real Retail TV, you’ll discover how to get more done in your business, in less time, while feeling less stressed.

A Huge Shift In Retail Selling

A huge shift in retail selling happening this holiday season. Watch and discover why it’s important and how to be proactive about it.

Proactively Build Your Average Sale This Holiday

In this episode of Real Retail TV, you’ll discover the critical importance of proactively building your average ticket this holiday season.

A Terrific Way To Save Your Sanity This Holiday Season

In today’s episode, you’re going to discover an incredibly valuable tool to keep you fresh, focused, and moving forward this holiday season.

Critical Advice For The Holidays

In this episode of Real Retail TV, you’ll discover what I think might be the most important thing for you to do this holiday season.

The Future Of Customer Engagement

Today’s episode of Real Retail TV talks about a bandwagon you better get on… omni-experiential retail! It is the future of customer engagement.

You Need A Deep Bench This Holiday Season

In this episode of Real Retail TV, we’re going to explore the critical importance of having a deep bench this holiday season. Not exactly sure what that means? Watch now to find out!