This Episode: The Importance Of Empathy During The Pandemic

This episode of Real Retail TV comes from a lesson in the Ongoing Professional Development phase of the Retail Sales Academy. The information is especially important in this time of the pandemic when everyone is dealing with their own problems and it is so important to be empathic towards every single customer you encounter.

When have you had to demonstrate sonder or a moment of empathy with your customers lately? Let me know in the comments section below.

Right now it is more important than ever to do MORE with each of the customers that enter your store. If you liked what you learned in this episode and are ready to take your sales training to the next level click the button below to learn more about the Retail Sales Academy.