Make Every Customer Count
A Hands-On Workshop for Teaching Your Team to Sell Naturally
Most retail associates want to do a great job. They want to be helpful. They want customers to leave happy. And they want your store to be successful, too!
But somewhere between being nice and actually making the sale, things break down.
It’s not a motivation problem. It’s a training problem. They simply don’t know how selling works and why great selling is great customer service.
In this hands-on workshop, we’ll show you how to teach your team to sell in a way that feels natural, comfortable, and completely aligned with great service. No canned scripts. No pushy tactics. And no awkward moments.
You’ll learn…
- The mindset, theirs and yours, that’s the critical hidden component of successful retail selling.
- Our proprietary 6-step selling system that thousands of retailers have used with their crew to make selling easy & fun – and that consistently results in 5%, 15%, even 20%+ sales increases.
- The training method that creates consistency across the company so sales don’t depend on “that one great employee” who just gets it.
- How to roll out your sales training so that your people are excited about it – not resistant to change. Yes, even the old timers!
- Ways to coach selling behaviors on the floor so that every employee works at their peak performance. Like great athletes, great salespeople need a coach!
You’ll walk away with concepts, tools, language, and training techniques you can use right away… with new hires, veterans, and everyone in between.
Because when your team knows how to truly help customers buy, sales go up, customer loyalty increases, employee confidence improves, and—imagine this—selling really feels good.
And that’s how you make every customer count!
“You don’t know how much I wish we had found you 20 years ago. We are self-taught and believe me it was a high-stress struggle. We could have been double the size we are with all the knowledge and energy we would have gleaned from WhizBang! Retail Training.”
“I may not be doing all the things right, but I’m definitely doing more of them right than I would be without all your advice! Thank you for everything you, Susan and everyone on your team give to the small business community. I feel very fortunate to have found WhizBang! so early in my business, I think it’s helped propel me forward a lot faster than it would have without you guys!”
“WhizBang! Retail Training has changed how I do business. We’re a third generation family owned hobby store, and I felt like we were growing faster than my knowledge set allowed. Since working with WhizBang! Retail Training we have more than tripled our business. I can see us growing even further with the skills I am learning from Bob and Susan.”
About WhizBang! Retail Training
Bob & Susan Negen
Twenty years ago Bob and Susan Negen founded WhizBang! Retail Training to help retailers, store owners and managers get the nuts-and-bolts skills they need to run a successful business. In those twenty years they have worked with hundreds of thousands of retailers, presented at trade shows and conferences all over North America, created numerous courses for retail owners, managers and employees, and written a best-selling book on retail marketing.
Bob and Susan’s skills and real-world perspective come from over 40 years of combined on-the-floor retail experience. Bob founded the Mackinaw Kite Co., an award winning chain of kite and toy stores, and ran them for 19 years. Susan started her retail career as an executive at Bloomingdale’s and Macy’s, before she joined Bob at the Mackinaw Kite Co.
Together they have a knockout one-two punch of sophisticated “big business” skills and street-smart small business experience.